At Zenith Wheels, all of our wheels are custom-made and built to order. Each order is produced specifically according to the customer’s selected specifications.

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Order Production & Cancellation Policy

Because every Zenith Wheels product is custom-made specifically for each customer, our wheels are produced only after an order has been confirmed.

   For this reason:

• Built-to-order products are non-refundable.

• Once production has started, orders cannot be canceled or refunded.

• A 50% deposit payment is required to confirm an order. This deposit is non-refundable in the event of order cancellation, as production planning, material sourcing, and manufacturing begin immediately.

For customers who pay via bank transfer or PayPal, the deposit is collected before production. For orders placed through our website with full payment, the same policy applies. This is a standard and necessary practice for businesses producing custom-made products.

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As every order is built individually, estimated production and delivery times should be considered approximate rather than guaranteed. While we always strive to complete every order as quickly as possible, occasional delays may occur due to factors such as OEM wheel center sourcing, production scheduling, finishing processes, supplier lead times, or other unforeseen manufacturing circumstances.

At Zenith Wheels, customer satisfaction is always our priority. We are committed to keeping production moving efficiently while never compromising the quality of the finished product.

Should an unexpected delay occur, we will keep you informed throughout the process and provide updates whenever available. As each order is manufactured specifically for the customer, reasonable production or sourcing delays do not constitute grounds for order cancellation, refunds, chargebacks, or compensation.

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By placing an order, the customer confirms that they understand and accept the built-to-order nature of our products, including the policies and estimated production timelines outlined above. We believe clear communication is an important part of every project and strive to ensure our customers are fully informed before production begins.

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Inspection Before Shipping

Each wheel is inspected before shipping to ensure quality, accuracy, and structural integrity prior to dispatch.

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Incorrect or Defective Products

If your order arrives with an issue caused by our production or assembly, we will fully support you in resolving the matter.

• If the issue or damage can be repaired locally in the buyer’s country, Zenith Wheels will cover the repair costs.

• If the product is found to be completely incorrect or defective due to a manufacturing error, a replacement product may be produced and shipped.

• In such cases, the buyer may also request a partial refund, depending on the nature of the issue and the agreed resolution.

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Shipping Damage

For damages that occur during shipping:

• Compensation is primarily based on the amount reimbursed by the shipping carrier.

• If additional costs remain after the carrier’s compensation, Zenith Wheels will assist and contribute where applicable to help resolve the issue.

Please note that damage claims must comply with the shipping carrier’s procedures and documentation requirements.

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Warranty Policy

Zenith Wheels provides a 1-year manufacturer’s warranty covering structural integrity.

This warranty applies to the strength and durability of the wheel itself.

The following are not covered under warranty:

• Finish, paint, or polishing (as these depend on usage, care, and maintenance)

• Incorrect installation

• Impact damage, potholes, accidents, or collisions

• Incorrect tire pressure

• Improper use or neglect

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Support

Our goal is always to ensure customer satisfaction while maintaining fair and transparent policies.
If you experience any issues or have questions regarding returns, refunds, or warranty matters, please contact us. We will always do our best to assist and provide clear guidance.

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